Salon Policies

NOT HAPPY WITH YOUR HAIR?

We’re committed to serving you. Since building long-term relationships is our top priority, we welcome the opportunity to adjust your service to your satisfaction. It may be something quickly remedied by your designer, or you may feel more comfortable with a different designer. Either way, we want you to feel safe communicating with us. Given the opportunity, we will work tirelessly to ensure your satisfaction, often at our expense.

SAME DAY CANCELLATIONS

In an effort to respect the time of our valued guests and designers, we reserve the right to charge a $20 re-booking fee to all same day cancellations.

CHILD SAFETY POLICY

Children are only permitted in the salon or spa area when having a service. For safety reasons and insurance purposes, no child under the age of 12 may accompany you while you are having a service. We do not have the facilities to care for children. We love children and we hope you understand, we cannot assure their safety in a professional environment. We also do not want to compromise the relaxation of our guests. Your understanding is greatly appreciated.

PRODUCT EXCHANGE & RETURNS

We will gladly apply the full value of gently used Redken and/or Pureology products purchased at Michael Thomas toward another product of your choice.

ENGINEERING TOOL EXCHANGE & RETURNS

Engineering tools (flat-irons, blow-dryers etc…) may be returned for a full refund within 14 days of purchase provided the tool and packaging are consistent with the date of purchase. All manufacturer warranties must be handled directly with the manufacturer.

LATE ARRIVALS

Our goal is to offer a fun and creative work environment for our team as well as consistency and quality for our guests. Late arrivals create stress and risk a compromised experience for designers and guests alike. To ensure promptness and quality for all reservations, we may elect to reschedule reservations running 15 minutes late or later to another convenient time. Parking and traffic can be an issue here in Naples, so please plan accordingly.

NO SHOWS

In an effort to respect the time of our valued guests and designers, all no-show reservations must be paid in full before additional appointments may be reserved or honored.

CAN I HAVE MY COLOR FORMULA?

Hair color formulas are considered intellectual property of Michael Thomas Hair Design and are available for purchase at a cost of $150.00. Printed on our letterhead, your investment will include your color formulations, detailed service history, retail purchases, and personalized tips concerning your hair for your future stylist to consider.

ACCEPTED FORMS OF PAYMENT

Debit Cards, Visa, Mastercard, American Express, Discover, and Cash. Unfortunately, we cannot accept old bills due to counterfeiting. We also do not accept Personal Checks.

DEPOSITS

Due to the cost and/or complexity of certain hair services, we reserve the right to ask for a non-refundable 50% deposit for certain appointments, including, but not limited to Extensions and Brazilian Keratin Treatments.